Services
Remote Operations, Procurement & Business Support
NOVAKCONSULTING SCM supports Swiss SMEs and international companies with operational tasks, order processing, procurement, sales support, customer coordination, supplier management, and international coordination.
The services are modular and can be booked on an hourly, monthly, project-based, or success-based fee.
Service Overview
The following approaches are deliberately kept transparent. They serve as a guide and are offered individually depending on the scope, complexity, and level of responsibility.
| Area | Suitable for | Approach from |
|---|---|---|
| Order Processing & Administration | Customer inquiries, quotes, orders, data maintenance, administrative coordination | CHF 75.– / h |
| Sales Support & Customer Coordination | Follow-ups, quotes, customer data, sales coordination, customer communication | CHF 80.– / h |
| Remote Operations Support | Operational relief, task coordination, follow-up, documentation | CHF 85.– / h |
| Supplier Management | Supplier communication, escalations, follow-up, supplier evaluation | CHF 90.– / h |
| Procurement & Purchasing | Offer comparisons, supplier search, price analysis, purchasing support | CHF 95.– / h |
| International Business Support | German, English, Portuguese, international coordination, Switzerland–Brazil | CHF 95.– / h |
| Strategic Consulting & Special Projects | Process optimization, purchasing strategy, structure development, complex projects | CHF 120.– to CHF 180.– / h |
Service Packages
For companies that need not only consulting, but concrete operational support.
1. Order Processing & Administration
For companies that want to coordinate administrative and operational tasks cleanly and relieve internal teams.
- Processing and coordination of customer inquiries
- Support with quotes, orders, and purchase orders
- Data maintenance and documentation
- Coordination between customers, suppliers, and internal departments
- Follow-ups and status clarifications
- Structured processing of recurring tasks
2. Sales Support & Customer Coordination
For companies that need support in the sales process, with customer inquiries, or administrative sales coordination.
- Support with quotes
- Follow-ups with customers or prospects
- Maintenance of customer data
- Coordination between sales, operations, and customers
- Preparation of documents
- Administrative sales support
3. Remote Operations Support
For companies that want to outsource operational tasks, relieve internal teams, or better structure ongoing processes.
- Coordination of tasks, appointments, and information
- Tracking of open items
- Support with internal processes
- Documentation and process structure
- Communication with teams, customers, or partners
- Operational support in day-to-day business
4. Procurement & Purchasing
For companies that want better prices, clearer supplier structures, and more professional purchasing decisions.
- Offer comparisons and price analyses
- Supplier search and supplier communication
- Preparation of decision-making bases
- Review of existing conditions
- Preparation of negotiations
- Identification of savings potential
5. Supplier Management
For companies with multiple suppliers, unclear responsibilities, or lack of follow-up.
- Supplier communication
- Tracking of open issues
- Review of supplier performance
- Escalation management
- Documentation of agreements
- Supplier evaluation and structuring
6. International Business Support
For companies with international collaboration, multilingual communication, or connections to Brazil and other markets.
- Communication in German, English, and Portuguese
- Coordination between international partners
- Support for international collaboration
- Supplier or partner clarifications
- Operational support for international projects
- Business Bridge Support Switzerland ↔ Brazil
Monthly Support Packages
For companies that regularly need operational relief and do not want to build up additional internal resources. The packages apply to operational support. Complex procurement, strategy, or special projects are quoted separately.
| Package | Scope | Suitable for | Price from |
|---|---|---|---|
| Support S | 10 h / month | Small operational relief, follow-ups, administration | CHF 850.– |
| Support M | 20 h / month | Ongoing coordination, sales support, operations | CHF 1’600.– |
| Support L | 40 h / month | Regular operational support | CHF 3’000.– |
| Individual | as needed | Larger or mixed task areas | upon request |
Success-Based Cost Optimization
For companies that want to examine savings potential in purchasing or with suppliers. NOVAKCONSULTING SCM analyzes existing costs, conditions, and supplier structures and provides support with negotiations or optimizations.
Purchasing Analysis
Structured review of costs, suppliers, conditions, and potential savings.
Fair Participation
Success-based fee only on proven savings, subject to individual agreement.
Customer-friendly
The customer retains the majority of the savings. NOVAKCONSULTING SCM participates in the results.
| Purchasing Analysis | CHF 1’500.– to CHF 5’000.– |
| One-time Savings | 15 % to 20 % success fee |
| Recurring Savings | 20 % to 30 % of proven savings in the first year |
| Long-term Secured Result | individual follow-up agreement possible |
This model is particularly suitable for companies with significant purchasing volumes, ongoing supplier contracts, or recurring costs.
Project-Based Support
For clearly defined tasks, analyses, or short-term business projects.
| Project Size | Suitable for | Price from |
|---|---|---|
| Small Project | Single analysis, offer comparison, admin project | CHF 750.– |
| Medium Project | Process analysis, supplier comparison, project coordination | CHF 1’500.– |
| Large Project | Purchasing analysis, operations structure, international coordination | from CHF 3’000.– |
How Our Collaboration Works
Free clarification of needs and current situation.
Evaluation of the most suitable model: hourly, package, project, or success-based.
Clear agreement on scope, price, start, and responsibilities.
Structured processing with clear communication and follow-up.
More clarity, less operational burden, and better decision-making bases.
Do you need operational relief?
Whether it's operations, order processing, procurement, sales support, supplier management, or international coordination — briefly describe what support you need.
Inquire without obligation